Live Chat Support Software

CONTACT CENTER SOLUTIONS

Contact Center and Inbound / Outbound Call Solutions

In direct marketing, you have to give a responder an easy way to respond to a campaign or take advantage of an offer. That is why RME360 offers telephony services as part of our overall package. Over the years, RME360 has managed more than 11 million consumer telephone responses.

Inbound & Outbound Calling

Our telephony services are designed to handle both inbound and outbound automated and operator-controlled calls. We handle live phone calls in an efficient, pleasing and friendly manner and provide integrated, secure online reporting of your responses.

IVR

RME360 offers an Interactive Voice Response (IVR) phone system that uses pre-recorded messages and interaction from the caller’s telephone keypad to steer a transaction. The system can guide the caller through a survey or connect her/him to the right department or person based on answers provided. This automated and highly efficient system enables marketers and consumers to interact in a low-touch, high-impact environment.

Online RSVP

Our secure and proprietary RSVP online portal allows our clients private access through a password-protected site to log in, view and even listen to recordings from responders in real time 24 hours a day.

Speak with an RME360 Marketing Consultant today to discuss a custom solution to handling your inbound calls and inquiries around the clock, 24 hours a day and 7 days a week.